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Navigating a Career in Digital Merchandising

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    Entaice Braintrust

Hey there!

So, you keyed in “digital merchandising job” into your search bar. I'm guessing you're curious about starting a career in digital merchandising, or maybe just keen on understanding what this field involves before making a career switch. Let's unpack this together, shall we?

What's Digital Merchandising Anyway?

Imagine walking into your favorite store. Everything from the product placements to the lighting is designed to enhance your shopping experience and, ideally, persuade you to buy something. Now, translate that into the online world—welcome to digital merchandising! It's all about presenting products in the most appealing way in digital storefronts (like websites and apps) to maximize sales.

Who Would Excel in This Role?

So who’s cut out for this job? If you have a knack for understanding what makes people tick, love diving into what colors or layouts grab attention, and are a bit of a tech whiz, you're already halfway there. Essentially, it's a mix of psychology, design principles, and technology. Think of yourself as a digital psychologist with a flair for design and tech.

Key Responsibilities

  1. Product Display: Just like in-store displays, online product presentation is paramount. You'll decide which products to highlight on the homepage, how they appear on category pages, and ensure they are appealing.

  2. Consumer Behavior Analysis: Using tools like Google Analytics, you’ll dive deep into what your customers are clicking on, how long they’re staying on pages, and what they’re buying. It’s detective work but more fun and digital.

  3. Coordination with Teams: You’ll be the bridge between marketing, IT, and sales teams. Making sure that everyone’s in sync with what’s featured online and how it’s performing.

The Daily Grind

Think of your typical day revolving around checking product displays, analyzing sales data, and meeting with the marketing team to sync up promotional strategies. It’s a mix of quiet analytical time and engaging team discussions. No day is exactly the same.

Skills You'll Need

  • Tech Savviness: Comfort with digital tools and platforms is a must. You don’t need to code, but knowing your way around content management systems (CMS) could be super helpful.
  • Eye for Design: Understanding what looks good online and why it’s appealing to your audience will be part of your everyday decision-making.
  • Analytical Mindset: You'll often find yourself looking at data. Being able to interpret what that data means for your strategy is key.
  • Communication: Clear, concise communication is crucial since you’ll be collaborating with various teams.

How to Get There


Most roles would require at least a bachelor’s degree in marketing, business, or something tech-oriented. But hey, degrees aren’t always necessary if you’ve built up the right set of skills and experiences.


Starting off in retail could give you insights into customer service and how physical stores operate, which is surprisingly useful. If you can, snag roles that involve website management or even content creation to get a feel of the digital side.

Tools of the Trade

Get comfortable with Adobe Creative Suite for all things design, and Google Analytics for the nitty-gritty data side. CMS platforms like WordPress or Shopify will likely be your playground, so familiarize yourself with those.

Growth Prospects

Digital merchandising can open doors to roles like digital marketing manager, e-commerce director, or even chief digital officer. It depends on how you steer your ship and continue learning and adapting.

Real-World Example

Consider Emma, who started as a social media manager but was always intrigued by how website updates affected traffic and sales. She transitioned into a digital merchandising role by learning about user experience and taking a few online courses in data analysis. Today, she leads her company’s digital merchandising strategy and has boosted online sales by 30% through targeted product placements and layout adjustments.

Some Parting Advice

Stay curious and proactive. The digital world is fast-paced and continuously evolving. What works today might not work tomorrow, so keep experimenting and learning.

So there you go! Starting or switching to a digital merchandising career seems quite thrilling, right? Like any role, it comes with challenges, but it's also filled with opportunities to grow and shine. Wishing you the best if you decide to embark on this digital adventure!